Support by Pool Category
General Pool faqs
What do I do if I forgot my password?
Go to the Sign In page and click “Forgot Password”. Follow the instructions to send a reset link to your email. Make sure to check your spam or junk folder if you don’t see it right away. If this still isn’t working, please contact our support team and we’ll help you reset your password manually.
Why can't I use Guest Access?
Guest access is no longer available for Standard and Premium pool plans — it’s now only included with Platinum and higher tiers.
All poolies are now required to log into OfficePools using the same email address that’s tied to their team. If they don’t already have an OP account, they’ll simply need to create one with that email. Once they log in, their pool will automatically appear on their dashboard.
This change helps ensure every user has a smoother experience — making it easy to log in through the app or website, check standings, and enjoy all of OfficePools’ features.
How do I change my email address?
If you have a new email address and you would prefer that your OfficePools account is under that email address instead of a prior one – simply email us at help@officepools.com to make the change on your behalf (tell us the old one and the new one). We will ensure that the email change is seamless for your account. You will be able to simply sign-in to OfficePools with your new email address and all of your pool history will be there.
How do I unsubscribe from emails?
If you’re referring to the nightly emails, you can unsubscribe through your subscription settings:
- Sign in to OfficePools.
- Click on your profile picture (or the placeholder image) in the top-right corner.
- Select Subscription Settings.
- Uncheck the email notifications you no longer wish to receive.
- Click Save.
To unsubscribe from marketing emails, open the email, scroll to the bottom, and click unsubscribe.
Why am I not receiving emails?
If an Admin or Poolie isn’t receiving emails, it’s usually due to one of the following reasons:
- OfficePools Account Not Set Up:
Due to CASL regulations, we can only send emails to users who have given explicit permission — this happens during the account creation process. Please ensure an OfficePools account has been set up. - Emails Going to Spam or Junk Folder:
Check your spam or junk folder to see if our emails have been misdirected. If found there, mark them as safe to ensure future messages from OfficePools.com go to your inbox. - Subscription Settings:
Your email preferences may be turned off. To check:- Sign in to OfficePools.
- Click your name in the top-right corner and select Subscription Settings, or click here.
- Adjust your settings and click Save.
- Blocked Email Address:
Make sure no-reply@officepools.com is not on your blocked list. Some email providers or spam filters can block specific senders, preventing delivery. - Company or Network Email Filters:
If you’re using a work or school email, it’s possible that your organization’s mail server or firewall is blocking emails from OfficePools.com. Contact your IT department and ask them to whitelist our domain or email address to ensure delivery.
How do I see past pools in my archive?
No matter how long ago your pool ended, you’ll always have access to it — as long as:
- You have an OfficePools account, and
- That account is connected to your team/entry in the pool.
To access your past pools:
- Sign in to OfficePools using the email address associated with your account.
- After signing in, you’ll land on your My Pools Dashboard.
- At the top of the page, click the PAST POOLS button to switch from Active Pools to Past Pools.
That’s it! You can now view the results and details of any previous pools you’ve participated in. If you’re having trouble finding a past pool, feel free to contact us for help.
How much does a pool cost?
Pool prices vary based on pool type and competitions.
For certain pool types, OfficePools uses a tiered pricing model. This structure is designed to better reflect the size and scale of each pool, ensuring you get the right features and level of support for your needs. You can upgrade your pool at any time to access features from a higher tier.
Our new pricing model for Classic Pool Types is broken down into 4 categories;
Standard (Up to 50 teams) – $25
- Perfect for Small Pools
- Customizable Rosters & Scoring
- Live Standings & Real-Time Scoring
- 1 Pool Administrator
- Simple Invite Link for Poolies
- Trash Talk & Messaging Features.
Premium (Up to 130 teams) – $75
- Perfect for Businesses, Large Groups or Competitive Leagues
- Everything from the Classic Tier plus;
- Up to 2 Pool Admins
- Friend Star Standing Feature
- Labels/ Grouping
Platinum (Up to 500 Teams) – $300
- Perfect for large leagues, corporate pools or community contests.
- Everything from the Premium Tier plus;
- Up to 3 Pool Administrators
- Corporate Invoicing
- Customizable Banners
- Guest Access
Enterprise (500+ Pools) – Contact us for quote
- Great for large events and corporations
- Everything from the Platinum Tier plus;
- Unlimited Admins
- Ad-free experience within your pool
- Embeddable Standings Widget
- Guest Access
- Priority Support (Mon-Fri 9am-5pm)
What forms of payment do you accept?
We currently accept the following payment methods:
- PayPal
- Credit Cards (Visa, Mastercard)
Please note: We do NOT accept prepaid credit cards or debit cards at this time. PayPal may occasionally place a hold on funds depending on your account status. In these cases, we are unable to mark your pool as paid until PayPal releases the funds to us.
Is OfficePools a gambling site?
No — OfficePools is not a gambling site.
We provide tools for running sports pool competitions purely for entertainment and bragging rights. Our platform does not facilitate or involve any form of wagering, betting, or payouts based on financial stakes.
How can I advertise on OfficePools?
If you’re interested in reaching our audience of over 800,000 active OfficePools teams, we’d love to hear from you!
Please contact us at sales@officepools.com for advertising opportunities.
How do I delete a pool?
Finish the 5-step pool setup wizard by hitting SAVE & CONTINUE on every page until it is complete (if you haven’t already).
Then click on the General tab. Click the Admin Actions pulldown. Choose Delete Pool and follow the steps.
How do I delete my account?
To delete your OfficePools account, please contact us at help@officepools.com.
Our support team will assist you with the process.